Ylopo Contact Directory

We’re here to help!

M - F: 8am - 5pm PST 

844-359-5493

Product Support

When to reach out to Product Support:

  • Troubleshooting

  • Technical issues/support

  • Adding/removing agents

  • Editing pages/sites

  • Problems with ads/listings/website

  • Imports: Mass Lead Imports, Homebot import, Automatic lead imports, LinkedIn Sphere imports

  • Bugs

  • System issues

  • Imports

  • CRM integration problems

Email us:

For all Support Requests, please provide the Ylopo License Holders Name and Party ID (if available).

support@ylopo.com

Call us:

Monday - Friday, 9 am pst - 5 pm pst

844-359-5493

Chat with us:

Access the Support Chat Icon within Stars, Mission Control, & Knowledge Base through the support bubble in the lower right of your screen.

Client Success Manager

Your Client Success Manager is your main point of contact after you go live. If you have a question or concern and are unsure who to reach out to, you can always go to them. If you don’t know who your CSM is, you can reach out to support@ylopo.com to find out. Our emails are first letter of their first name following their last name @ylopo.com. For example: jsmith@ylopo.com for Jon Smith.

On Day 1 of ‘Go Live’ you received an email with your Client Success Manager’s contact information at the top. Please reference that email and save their information.

When to reach out to the your CSM?

Helps facilitate large scale account changes

  • Consultation on increasing/decreasing spend

  • New product adds

  • Business discussions- how to best optimize your use of the system

  • Coaching/Training

  • Account Overview (Quarterly Business Reviews)

  • Escalated Issues

  • Expanding into new markets

  • Best Practices

  • Mass Lead Imports consultation

Administrative Changes:

  • Downgrades/Removing Services

  • Upgrades/Adding Services

  • Cancellations

  • Adjustments with contributing Lender Partner(s)

Marketing Teams

Social Marketing Team

When to reach out to the Social Marketing Team?

  • Review Facebook Social Marketing Ads (Questions & Concerns)

  • Assistance with Custom Ads Creation

  • Assistance with Mission Control

Google PPC Team

When to reach out to the Google PPC (Pay Per Click) Team?

  • Google Pay Per Click Ads (Questions & Concerns)

  • Setup marketing with Google PPC

Google LSA/GMB Team

When to reach out to LSA (Local Services Ads) Team?

  • Google LSA Ads (Questions & Concerns)

  • Setup marketing with Google LSA

When to reach out to the GMB (Google My Business) Team?

  • Google My Business Profile (Questions & Concerns)

  • Setup GMB alongside Ylopo & Google LSA

AI Voice Team

The AI Voice team manages the set up and configuration updates for AI Voice.

When to reach out to the AI Voice Team?

  • Help with completing the AI Voice form

  • AI Voice Configuration questions

  • Making changes to your AI Voice set up

Branded Website Team

You are assigned a Project Manager once you complete the Client Information Form & The Advertising Areas Form. Once assigned, the Project Manager will connect via email and then you can schedule Zoom meetings or phone calls to work together.

Once your Branded Website is published and LIVE, you can schedule with the Branded Sites team to further assistance if needed.

When to reach out to the Branded Sites Team?

  • Branded Site Setup

  • Build of Custom Branded Site

  • Get progress on Branded Site

  • Request edits to Branded Site

Billing Team

If you are needing to update your credit card for billing or any billing information with our Billing Team, you’re in the right place!

When to reach out to the Billing Team?

  • Update credit card on file

  • Change billing details

  • Receive copy of Purchase Order

  • General billing questions